The Punta Cana Promise

  • OUR properties are self-contained and provide 24-hour security and medical assistance
  • OUR food and beverage offerings come only from reputable, trusted vendor partners and are all carefully checked and inspected before being served at any property, in accordance with global food safety management standards
  • OUR employees all undergo rigorous background checks, screening, and training
  • OUR high staff-to-guest ratios ensure that every guest receives the attention, service, and security they expect and deserve
  • OUR properties not only meet but also exceed tourism and hospitality regulations and guidelines
  • OUR hotel-affiliated vacation activities and excursions are provided exclusively by reputable partners who are all licensed and insured
  • OUR properties are each united in the oversight and delivery of the Punta Cana Promise
  • OUR hotels will provide safety information and phone numbers to all guests upon check in

Participating properties.

The following hotels are each committed to fulfilling the Punta Cana Promise, a safety pledge detailing what policies, safety guidelines, and security measures can be expected at each and every property to ensure the highest levels of safety and service are not just met, but exceeded. This is the commitment we provide to you.